60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Hestan Limited Refrigeration Warranty

Hestan Commercial Corporation (“Hestan”) warrants to the original retail purchaser that during the Basic Warranty Period, Hestan’s products will be free from defects in material and workmanship, and during the Extended Warranty Period, the hermetically sealed refrigeration system contained in Hestan’s undercounter refrigerator will be free from defects in material and workmanship. This system consists entirely of the compressor, condenser, drier, connecting tubing, evaporator and hot gas bypass valve.

Read Full Hestan Refrigeration Warranty Here