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Need Help

If you have any questions, we would love to hear from you. Use the two orange buttons below or shoot us an email to You can also check out our Frequently Asked Questions below.

  • How much does it cost for an outdoor kitchen design drawing?

    Our outdoor kitchen design service is free of charge. To get started head over to the Custom Kitchen Design page and fill out the form.

  • How long does it take to receive my conceptual drawing?

    Turnaround for drawings are 24-48 hours.

  • How do i track my order?

    You can use the "Track My Order" link in the top black bar of our site. Or you can reach out to us via phone, email, or chat and we can provide you with the tracking details.

  • What if i want a product that is not listed on your website?

    Let us know if there is something you want that you do not see on the site. Chances are we already are an authorized dealer and can source the products that you are looking for. Please keep in mind that we are also constantly updated our online catalog so check back regularly.

  • Can i expedite my order?

    Just give us a call and let us know when you would like the product. We have long standing relationships with our vendors and distributors and can typically get product faster than the other guys.

  • Can Grillscapes assist in completing my order?

    Yes! Whether it is your first time, or you want to make sure you have everything needed to install and fire up your outdoor kitchen we can help. Let our experts guide you through the process or we can build a custom package for you.