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Customer Testimonials

Great Follow Up.

"Adam followed up with me a few days after I inquired about the eta on my order. I appreciate his honesty and updating me on my order. Even though my part is on back order until October, Adam has great customer service. I will wait and keep my order and will definitely order more products in the future. "

John O.
01-Sep-2020

Excellent service.

"Thank you to Adam. Very knowledgeable, professional and efficient. I appreciate the easy nature of the transaction. He also provided all the additional information I needed in an easy to read email. I'll study the material in anticipation of the arrival of my Alfa Oven 4 Pizze. Only down side was the shipping time on the pizza oven. Best, Neda "

Neda
04-Jul-2020

Amazing Service

Grillscapes had what I needed in stock and it shipped right away. Adam kept me up to date with tracking info. When I got my item it had to be assembled and the instructions weren't the greatest, I called Adam and he walked me through the entire thing. More companies need service like this!!

Sasha Y.
13-Jun-2021

Perfect Experience!

Grillscapes answered my question about the Classic 3 over the phone, and they had a tracking number in my inbox the day after I placed my order. Including the time to get a delivery appointment, the unit was at my door in Seattle about a week after placing my order. This beat my expectations by a long shot! My neighbor is a long time owner of the BGE and he’s, dare I say it...green, with envy. I’ve fired it up a couple times now and I’m looking forward to a lot more. I highly recommend Grillscapes as well as the Kamado Joe.

Lukas J.
14-Jan-2021

Above & Beyond

I recently worked with Adam from Grillscapes to purchase a couple of custom-made pieces for a backyard renovation. He was committed to finding a solution for my needs after I was turned away from another company who told me the item I wanted was no longer available. Adam made it happen! Not only did I receive the items I wanted, the entire staff, from the sales department to the delivery crew, who assembled and set up everything for me, were extremely professional and helpful throughout the entire experience. I highly recommend Grillscapes and plan to use them again in the future.

James L
8-July-2021

Excellent Experience

My experience was great, even received a call back to confirm I had ordered the right cover for my oven. Great people glad to have made my purchase with them and will continue to give them my business.

Anonymous
18-Mar-2021