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Customer Testimonials

Awesome customer service

We had some trouble putting the cover on the grill. Called customer service and they said to try putting it on from the bottom up. If that didn’t work to call them back and they would see what they could do to help. We were able to get it on and it is a quality product. Highly recommend.

Jillian Y.
05-Jan-2024

Adam was helpful!

I called into Grillscapes looking for help designing an outdoor kitchen island. Even though they are not building my island Adam still helped me pick appliances, finishes and provided me a conceptual drawing of my island for free. I ended up with a grill, side burner, trash and storage combo from Fire magic and I couldn't be happier. Thank you Adam!

Theodore P.
13-Jan-2023

Great Pricing

Grillscapes provided excellent assistance in finding me the best pricing on my appliances. I was able to get an in stock grill for a few thousand less than the other bbq sites out there.

Jeff W.
15-Feb-2024

They know their grills

I spent about an hour on the chat going back and forth between a few grill models and storage options. Adam was able to answer all my questions and guide me to the grill that fit me best. I installed the grill 2 weeks later and it fits my needs perfectly. I purchased a Lynx LTR36-NG.

Sasha I.
21-Feb-2024

Not as polished as other sites but good prices and service

I stumbled across Grillscapes on google. The site seems a bit old and outdated but i gave them a chance after speaking to Lisa in customer service. She had a great attitude and was able to ship me out a Twin Eagles grill next day. Dont judge a book by its cover (or website) lol.

Anthony E.
04-April-2024

Great Service

I tried to leave a five-star review earlier but apparently it didn’t go through. I was happy with knowledgeable sales rep with whom I spoke but really impressed by packaging used by shipping department. The somewhat fragile side-burner was so well packed there was no chance of any damage or even a scratch. Thank you Grillscapes! Robert O

Robert O.
22-April-2023