60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Sunset West Warranty

Sunset West products have been designed to provide aesthetically pleasing looks, comfort, and durability in an outdoor environment. Only the highest quality materials are used in Sunset West products. If a product is received or becomes defective, a Warranty Request form needs to be completed by the selling party. This form is available upon request from Sunset West. Products that are defective will be repaired or replaced at our discretion during the warranty period at no charge. This is a limited warranty.

Read The Full Sunset West Warranty Here