60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Sunpak Warranty

THIS WARRANTY IS APPLICABLE TO THE ORIGINAL OWNER ONLY. In accordance with the warranty terms and conditions specified below.

Infrared Dynamics (the warrantor) will furnish the ORIGINAL OWNER, 1) A replacement Infrared Dynamics’ heater or 2) A replacement part for any component part which fails before one year when used for residential use. When the heater has been used for other than single family residential application the warranty shall be 90 days.

Read Full Sunpak Warranty Here