60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Patio Comfort Warranty

Patio Comfort heaters are warranted against manufacturer’s defects in parts for a period of 1 year from the date of purchase with original purchase receipt. We will warranty against structural defects of all external stainless-steel components (posts, bases, & decorative covers) for 5 Years from date of purchase.

The ONE YEAR Consumer warranty is only applicable for consumer or residential applications. We offer a 120-day limited warranty on our heaters that are used in a commercial or rental application. Commercial warranty does NOT warranty emitters, igniters, burners or component failure caused by abuse, transportation, or misuse.

Read Full Patio Comfort Warranty Here