60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Residential Use: 3mm & 6mm Plate = Lifetime Warranty, Body = 5 Year Warranty, Burners + Valves = 10 Year Warranty, Electronics = 1 Year Warranty

Apartment / Multi-Family Use: 3mm Plate = 1 Year Warranty, 6mm Plate = 10 Year Warranty, Body = 5 Year Warranty, Burners, Valves + Electronics = 1 Year Warranty

Commercial Use: 3mm Plate = 1 Year Warranty, 6mm Plate = 10 Year Warranty, Body = 5 Year Warranty, Burners, Valves + Electronics = 1 Year Warranty

Warranty

We take great care to ensure that each of our appliances reaches the user in perfect operating condition. If you discover any issues when unpacking your appliance, please report it to the retailer within 48 hours. If the appliance is not functioning properly, please contact your retailer or email us at CS@LeGriddleUS.com. This non-transferable warranty is limited to the replacement of original, defective parts (one-time replacement) and does not cover shipping or labor for removal or installation of replacement parts, if necessary.

The following are not covered by the guarantee:
 • Deformation of the plate when it is too hot. This deformation is not permanent and will disappear when the plate cools; it is normal in use.
 • Normal wear of the product that does not affect its operation (scratches, color change, etc.).
 • The presence of rust, cracks, or other deformation of the cast-iron surface that does not affect the appliance’s operation.
 • Damage caused by abnormal use, modification of the product, or failure to follow the instructions for use (using chlorine-based cleaning products).
 • Damage resulting from a fall or impact. Please do not hesitate to contact us should you have any questions or suggestions at CS@LeGriddleUS.com.

Failure to follow the instructions outlined in the owner’s manual may also void warranty coverage.

This non-transferable warranty is limited to a one-time replacement of original defective parts and does not include shipping or labor costs associated with the removal or installation of replacement parts.

The original owner must retain and provide proof of purchase when submitting a warranty claim. Product registration is not required.

Le Griddle Gas Units are manufactured to the specifications of:
 • ANSI Z21.58/CSA 1.6, Outdoor Cooking Gas Appliances, Edition 6, Issue Date 06/2022
 • NSF 4 commercial cooking re-thermalization and powered hot food holding and transport equipment, Issue Date 2020.

Le Griddle Electric Units are manufactured to the specifications of:
 • UL 1026, Household Electric Cooking and Food Serving Appliances, Edition 6, Issue Date 01/27/2012, Revised 03/19/2021
 • NSF 4 commercial cooking rethermalization and powered hot food holding and transport equipment, Issue Date 2020.
 • UL 197, Commercial Electric Cooking Appliances, Edition 10, Revision Date 07/10/2020

Rev 03.23.26