60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Artisan Limited Warranty

• 15 Years - Stainless Steel Burners
• 10 Years – All Stainless-Steel Parts
• 3 Years – Ceramic Briquette Trays (Briquettes Excluded)
• 1 Year – Complete Warranty, All Parts & Labor (Batteries Excluded)

Full One Year Warranty

For one year from the date of original purchase, your Artisan™ Grill’s warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided by Artisan™ under this warranty must be performed by an authorized Artisan™ servicer, unless otherwise specified by Artisan™. Service will only be provided during normal business hours.

Read Full Artisan Warranty Here

For Artisan Multi-User Grill Warranty Click Here