60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

American Outdoor Grill Limited Warranty

American Outdoor Grill warrants your grill to be free from defects in material and workmanship.

American Outdoor Grill stainless-steel burners are warranted for as long as the original purchaser owns the grill -- LIFETIME. All other American Outdoor Grill parts are warranted for TEN (10) YEARS (Except as noted below.) American Outdoor Grill infrared burners and vaporizer panels are warranted for THREE (3) YEARS. American Outdoor Grill ignition systems (excluding batteries) and accessories (including side burners, motors, and thermometers) are warranted for ONE (1) YEAR .

Read Full American Outdoor Grill Warranty Here