60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

SideBar Limited Warranty

Testrite lifetime limited warranty: Testrite offers a limited lifetime warranty against defects in materials or workmanship affecting the quality and function of its products when used in the correct manner. Products must not have been misused, improperly set-up, or been abused for this warranty to apply. The determination is solely Testrite’s and its obligation shall be limited to providing replacement parts. Please contact customer service for a written return authorization before sending anything back. No credits of any kind will be offered without such authorization.