60 Day “No Hassle” Returns

Return all new, unused, non-assembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred) within 60 days from date of purchase.

No Restocking Fee

Yes seriously, none.

Outside the Continental U.S. Orders

We do not ship items directly outside of the Continental U.S.

DELIVERY INSPECTION

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages upon receipt.

IMPORTANT- You have 48 hours to call us to report delivery damage. You must also note any damages on the Bill of Lading from the shipper.

If you authorize the freight company to leave freight without a signature, Grillscapes.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

Questions or concerns? Contact us Here we will be glad to help.

Kamado Joe Warranty

Limited Lifetime Warranty on Ceramic Parts

Kamado Joe® warrants that all ceramic parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.

5-Year Warranty on Metal Parts

Kamado Joe® warrants that all metal and cast iron parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of five (5) years.

3-Year Warranty on Heat Deflector and Pizza Stone

Kamado Joe® warrants that the heat deflector frame and ceramic plate(s) and the pizza stone used for the Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of three (3) years.

1-Year Warranty on Thermometer and Gaskets

Kamado Joe® warrants that the thermometer and gaskets used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of one (1) year.

Read Full Kamado Joe Warranty Here